CAREERS
Front Desk Agent
The first to greet anyone who walks through the door, you’re a person who loves talking to people and making them feel heard. You’re there to provide guests with an exceptional experience on property because you genuinely want people to have a good time and feel at home. You’re proactive, team-driven and good at multitasking. Day or night, you make shit right.
WHAT YOU DO
- Greet and assist guests with check-in/check-out, room reservations, and inquiries, ensuring a warm and welcoming experience
- Manage front desk operations, including phone calls, nightly reconciliation, and reporting to ownership
- Maintain the cleanliness and organization of the lobby and Provisions Store
- Coordinate with the kitchen, housekeeping and reservation teams to ensure seamless guest service throughout the property
- Utilize PMS and POS systems to manage room inventory, process payments, and handle administrative tasks
- Address guest concerns promptly and collaborate with team members to resolve issues
What you bring
- Experience with Property Management Systems (PMS) and Point of Sale (POS) systems
- Front of House (FOH) experience
- Office and administrative experience
- Strong communication and active listening skills
- Design experience is a plus
HOURS
Full-time
PAY
$18-25/hour, based on experience
Bartender at Trotwood Restaurant
You set the mood. You create the tone. You craft the experience. And the drinks. Obviously. You’re there to ensure our guests have a memorable experience. You’re a cool, reliable, friendly pro who thrives in a dynamic, high-energy environment.
What you do
- Prepare and serve alcoholic and non-alcoholic beverages, including cocktails
- Display a strong product knowledge and adherence to company standards
- Interact with customers, take orders, serve food when necessary, and provide exceptional, consistent service
- Accurately fulfill guest orders, promptly address and resolve complaints, and anticipate guest needs
- Handle all cash transactions responsibly, ensuring accuracy and compliance with procedures
- Maintain a clean, sanitary, and organized bar while adhering to health, safety, fire safety, and food hygiene regulations
- Stay proactive in learning and following company standards and statutory legislation, and assist with other duties as needed
What you bring
- Enthusiasm and a passion for hospitality and service
- Experience in fast-paced, high-profile service environments
- Proficiency with Point of Sale (POS) systems and bartending skills
- Ability to work well both independently and as part of a team
HOURS
Trotwood Restaurant is open Thurs-Sun all year long. Both seasonal and full-time positions are available. Glen Falls House also hosts a variety of events, including weddings, retreats, and concerts.
PAY
$15/hour, plus tips
Wedding and event pay is calculated separately
Server at Trotwood Restaurant
You’re great at both small talk and getting to the point. You deliver an exceptional dining experience with charm and ease. You’re reliable, easy to get along with and thrive when the pressure’s on. Basically, what we’re saying is that you’re cool af and people like you.
What you do
- Greet and seat guests, take food and beverage orders, and provide knowledgeable menu recommendations
- Serve food and beverages promptly, ensuring accuracy and presentation meet company standards
- Anticipate guest needs, address questions or concerns, and resolve issues promptly to ensure a positive dining experience
- Handle all transactions accurately, including processing payments and cash
- Maintain cleanliness and organization of the dining area, ensuring compliance with health, safety, fire safety, and food hygiene regulations
- Stay proactive in learning the menu, company standards, and statutory regulations, and assist with other duties as needed
What you bring
- Enthusiastic with a passion for hospitality and service
- Experience in fast-paced, high-profile dining environments
- Front of House (FOH) experience
- Proficient with Point of Sale (POS) systems
- Ability to work well both independently and as part of a team
HOURS
Trotwood Restaurant is open Thurs-Sun all year long. Both seasonal and full-time positions are available. Glen Falls House also hosts a variety of events, including weddings, retreats, and concerts.
PAY
$15/hour, plus tips
Wedding and event pay is calculated separately
Host at Trotwood Restaurant
You’re the gatekeeper. The first point of contact. And your friendliness and wisdom create an atmosphere of warmth and hospitality. You’re a dependable professional who knows how to get shit done.
What you do
- Greet and welcome guests, ensuring a positive first impression
- Manage reservations and seating arrangements to optimize the flow of service
- Assist guests with inquiries and provide knowledgeable menu recommendations
- Maintain the cleanliness and organization of the host stand and dining area
- Coordinate with servers and kitchen staff to ensure a seamless guest experience
- Monitor guest needs, handle any special requests, and resolve issues promptly
- Stay proactive in learning the menu, company standards, and statutory regulations
- Assist with other duties as needed to support the restaurant team
What you bring
- Enthusiasm with a passion for hospitality and service
- Experience in fast-paced, high-profile dining environments
- Front of House (FOH) experience
- Proficient with Point of Sale (POS) systems
- Ability to work well both independently and as part of a team
HOURS
Trotwood Restaurant is open Thurs-Sun all year long. Both seasonal and full-time positions are available. Glen Falls House also hosts a variety of events, including weddings, retreats, and concerts.
PAY
$15/hour, plus tips
Wedding and event pay is calculated separately
Line Cook at Trotwood RESTAURANT
You love good food. You love good people. You love making good food for good people. And you’re very good at it. You also know that the kitchen is a place of collaboration and teamwork, and in it, you thrive.
WHAT YOU DO
- Prepare and cook menu items according to recipes and standards, ensuring quality and consistency
- Assist with kitchen tasks such as food prep, plating, and maintaining a clean and organized workspace
- Follow explicit directions and work efficiently in a fast-paced environment
- Respond to teammate requests in a friendly and collaborative manner
- Ensure compliance with health, safety, and sanitation guidelines
What you bring
- At least one year of restaurant experience
- Reliable transportation or plans to relocate before starting work
- Strong work ethic and a passion for food
HOURS
• Part-time, Thurs-Sun
• Night availability is required
• 8-10 hour shifts
PAY
$20-25/hour, based on experience
Housekeeping
You’re dedicated and dependable. You’ve got a knack for details. Some may even call you a perfectionist. You love being part of a team but have the skills to get a job done on your own. You understand that your role might just be the most important of all, and you take pride in it.
What you do
- Clean and maintain guest rooms and public spaces, including mopping floors, dusting, sweeping, and polishing furniture
- Change bed linens and replenish necessary supplies to ensure guest comfort
- Perform laundry duties and manage the inventory of cleaning agents
- Maintain a high standard of cleanliness and sanitation in all areas
- Provide exceptional guest service by ensuring rooms are prepared to the highest standards
- Work efficiently both independently and as part of a team, handling multiple tasks as needed
What you bring
- Prior experience in a similar housekeeping role
- Familiarity with cleaning detergents and laundering equipment
- Strong organizational skills and attention to detail
- Ability to work efficiently for long hours and during weekends
- Exceptional problem-solving skills and time management abilities
HOURS
• Full-time and part-time positions available
• 8-10 hour shifts
• Weekend availability required
PAY
$16-18/hour, plus tips, based on experience
Hospitality Grounds
You’re a problem solver. A taskmaster. A reliable person who knows how to think on their feet and adapt to changing conditions. You’ve got an A+ attitude and thrive on a team. People want to work with you.
What you do
- Maintain the grounds and prepare event spaces to ensure a seamless experience for guests
- Operate hand tools and perform minor maintenance tasks as needed
- Communicate effectively with team members and adjust plans based on weather and other variables
- Assist with the setup and breakdown of events, working efficiently under pressure
- Safely operate utility vehicles and manage transportation needs across the property
What you bring
- Proficiency with hand tools and basic maintenance tasks
- Valid driver’s license with a good driving record; ability to operate a utility vehicle is a plus
- Ability to take direction, meet deadlines, and handle multiple tasks simultaneously
- Physical ability to lift up to 40 lbs and remain on your feet for several hours
- Willingness to work outdoors in various weather conditions
HOURS
• Part-time position available
• 8-10 hour shifts
• Night and weekend availability required
PAY
$16-20/hour, based on experience
